Returns & Exchanges

At Oaktree Memorials, we understand the sensitive nature of your purchase and offer a 30-day return window for all non-personalized memorial items to ensure your complete peace of mind. If you are not entirely satisfied with your selection, we are committed to making the return or exchange process as seamless and respectful as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our compassionate support team via email or phone with your order number to receive a Return Merchandise Authorization (RMA) and specific shipping instructions.

• 2.
  Secure Packaging

  Carefully place the unused memorial item in its original protective packaging and include all documentation to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized carrier location, ensuring you retain a copy of the tracking number for your records.

• 4.
  Inspection and Refund

  Once our artisans receive and inspect the returned item, we will process your full refund or exchange within 5-7 business days to your original payment method.